Shipping policy
Shipping Policy
At Gentle, we aim to deliver your orders quickly, safely, and efficiently across India.
1. Order Processing Time
- All orders are processed within 1–2 business days
- Orders are not shipped on Sundays or public holidays
2. Delivery Timeline
- Metro cities: 2–4 business days
- Other locations: 3–7 business days
Delivery timelines may vary depending on your location and courier partner.
3. Shipping Charges
- Free shipping on orders above ₹999
- Flat ₹99 shipping fee on orders below ₹999
4. Cash on Delivery (COD)
- COD is available on eligible orders
- A small confirmation may be required via call/WhatsApp before dispatch
5. Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS/Email
- You can track your order in real-time
6. Delivery Delays
While we strive to deliver on time, delays may occur due to:
- High order volume
- Weather conditions
- Courier issues
We appreciate your patience in such cases.
7. Incorrect Address
- Please ensure your shipping address is accurate
- We are not responsible for delays or losses due to incorrect details
8. Failed Delivery Attempts
- If delivery fails due to unavailability, the courier may reattempt delivery
- After multiple failed attempts, the order may be returned to us
9. Damaged or Tampered Packages
- If the package appears damaged, please do not accept it
- Report immediately to us with photos
10. Contact Us
For any shipping-related queries:
📧 Email: work@walkwithgentle.com
📱 WhatsApp: 9999483494